Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, and payment information when you create an account.
• Testimonial Data: Content submitted through collection forms, including text, video, ratings, and author information.
• Usage Data: Information about how you interact with the Service, including page views, widget interactions, and feature usage.
• Device Information: Browser type, operating system, IP address, and device identifiers.

2. How We Use Information

• Provide, maintain, and improve the Service
• Process testimonials and display them through widgets
• Perform AI-powered sentiment analysis on submitted content
• Send transactional emails and service notifications
• Detect and prevent fraud and abuse
• Generate aggregated, anonymized analytics

3. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures including TLS 1.3, AES-256 encryption, and regular security audits. Video testimonials are stored in encrypted object storage with access controls.

4. Third-Party Services

We use the following third-party services to operate the platform: Stripe for payment processing, Supabase for database and authentication, Vercel for hosting, and Anthropic's Claude API for AI-powered features. Each service has its own privacy policy governing their use of your data.

5. Cookies & Tracking

We use essential cookies for authentication and language preferences. Our embeddable widgets may collect anonymized view counts and interaction data. We do not use third-party advertising cookies or sell your data to advertisers.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Export your data in a portable format
• Withdraw consent at any time

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law. Anonymized analytics data may be retained indefinitely.

8. Children's Privacy

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Significant changes will be communicated via email or in-app notification.

10. Contact

For privacy-related inquiries, please contact our Data Protection Officer at privacy@iapplabs.com.